Theresa Schoenbaum

Welcome to my Personal Profile page. My name is Theresa Schoenbaum and I'm an experienced Travel Counselor. But there's more to me that just my career. Read on to find out more about me!

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Besides being an experienced and dedicated Travel Industry professional, Theresa Schoenbaum is an active community volunteer.  Every year during the Christmas season she volunteers at a local organization to serve meals to the less fortunate.  Theresa Schoebaum volunteered to cook several times a month for a few of her retired neighbors when she learned it was something they needed.  She is also an environmental health and animal welfare advocate.  Theresa Schoenbaum works to further these interests as a Sierra Club member and supporter of the ASPCA. In addition to her charity and volunteer work, Theresa Schoenbaum enjoys a variety of interests and hobbies.  She enjoys cooking and dreams of owning her own restaurant one day.  Theresa Schoenbaum hikes and camps regularly as she enjoys the outdoors.  She is also an avid photographer specializing in Nature Photography.  And, as can be expected as a Travel Industry professional, Theresa Schoenbaum loves to travel.  The excitement of experiencing a new culture keeps her travelling and exploring whenever she can. Theresa Schoenbaum is a well rounded, multi-faceted person.  But the one thing all of her interests and career have in common is that she is dedicated to helping people and the world around her.  Theresa Schoenbaum is one person who is determined to make the world a better place than it was when she got here.  And she's certain to accomplish exactly that.    

Senior International Travel Consultant at Carlson Wagonlit Travel

2010 - 2012

Managed International and Domestic travel requests for high profile contracts including St Jude Medical, Red Cross, and Exxon Mobil. Facilitated uniquely complex multi-segment and multi-destination travel arrangements for executives/VIPs including maximizing efficient scheduling of combined air, car and hotel reservations. Domestic and International. Well experienced expertise with both the Sabre GDS system and Carlson Wagonlit Travel (CWT) internal operating systems, policies and procedures. Knowledgeable in corporate negotiated contracts, ticketing exchanges, DHS/TSA requirements, customer service inquiries. Advised clients of current international travel requirements including required immunizations, visas, passports and travel restrictions. Continuous tracking of current international affairs/news through State Dept and TSS websites as well as various news agencies in order to advise travelling clients appropriately. Dedicated to providing a consistently high level of customer service.

Travel Counselor at St. Jude Medical

2005 - 2010

Managed International and Domestic travel requests for St Jude executives and VP's with an emphasis on customized service. Tracked individual tickets waiting for proper seat assignment/upgrade options in order to accomodate special requests/needs such as for a 6'10" tall VP. Saved the AF division $6K in travel expenses by determining that certificates could be used to reserve business class tickets for the price of coach fares for 2 VPs. This was the savings for one trip. Performed service to employee walk ins answering questions, advising on St Jude Medical travel policies and booking air, hotel, car and group reservations. Developed expertise with the Sabre GDS system.

Travel Counselor at Balboa Travel

2003 - 2005

Managed Domestic and International travel bookings exclusively for VIP clients with multiple high level accounts including Qualcomm and Kyocera Corporations. Routinely searched out opportunities to upgrade client tickets and accommodations no extra charge. Provided RT Business Class upgrades as well as the use of the BA Terrace Lounge at both SAN and at LH for a client travelling to the Netherlands resulting in a thank you letter from the client as well as his repeat business. Extensive interpersonal contact with clients and management while consistently maintaining a high standard of customer service.

Senior International Travel Counselor at Maritz Travel Company

1997 - 2003

Managed travel bookings and reservations for the business contract account with Qualcomm, exclusively for their VIPs. Booked travel for all general accounts in collaboration with all in office team members. Recognized for exemplary service as the result of a survey sent to travelers asking them to identify an agent that had provided outstanding service.

Branch Manager at Travel Store

1992 - 1997

Managed all aspects of Sizzler International account while working on site including their travel policies for both Domestic and International business and leisure travel.

Travel Counselor at Pacifica Plaza Travel

1986 - 1992

Managed multiple corporate accounts for both Domestic and International travel. Chosen exclusively as the lead counselor assigned to manage the corporate Sizzler International account. In addition to travel, arranged meetings, luncheons and conferences.

Travel Counselor at Travel Hallmark

1981 - 1986

Managed air, car, and hotel reservations for both corporate and leisure accounts. Provided car, hotel and airline reservations for numerous travel agencies. Developed proficiency on several GDS systems.

Saddleback College, Mission Viejo, CA

World geography, volunteer at Christmas serving dinners for the needy, Sierra Club Member, World Wild Life Fund Member, ASPCA supporter, cooking, nature photography, camping and hiking locally